> For the complete documentation index, see [llms.txt](https://cyberpassion.gitbook.io/internal-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cyberpassion.gitbook.io/internal-docs/tele-calling/introduction.md).

# Introduction

#### Professional Communication

* All tele-calling staff must communicate politely and professionally with clients. Misbehavior or inappropriate language will not be tolerated.

#### **Daily Client Follow-up**

* Employees are required to regularly follow up with clients and properly maintain call records and updates.

#### **Proper Response & Availability**

* Tele-calling staff must remain properly available during office hours and respond on time to calls, messages, and office communication.

#### **Lead & Inquiry Management**

* All client inquiries and leads should be handled seriously and updated properly without delay.

#### **Daily Work Reporting**

* Employees must submit daily calling reports and update management about completed and pending follow-ups.

**Discipline & Work Responsibility**

* Missing important client calls, delayed follow-ups, or negligence in communication may affect performance and work evaluation.


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